Customer Support

Last updated: August 2026

Get in Touch

Our support team is here to help. For all enquiries, please contact us by email and we will get back to you as quickly as possible.

Email Support

support@myshrine.io

Response Times

Enquiry Type	Response Time
General enquiries	Within 24 hours (Mon–Fri)
Urgent content / safety issues	Within 4 hours (24/7)
Refund requests	Within 5 business days

Common Topics

Billing Question

All charges from MyShrine appear on your statement as AQUILA GLOBAL LTD. If you have a query about a charge or wish to request a refund, please review our Refund Policy or contact us.

View Refund Policy

Report Content

To report content that violates our policies, request content removal, or escalate a complaint, visit our Complaints page.

Complaints & Content Removal

To report copyright infringement or submit a DMCA takedown notice, please visit our DMCA policy page.

DMCA / Copyright Policy

Privacy & Data Requests

To exercise your data rights under UK GDPR or EU GDPR — including access, erasure, or portability requests — visit our Privacy Policy.

2257 Records

For 18 U.S.C. 2257 record-keeping enquiries or inspection requests, please see our 2257 Compliance Statement.

18 U.S.C. 2257 Statement

Terms & Policies

Review our full Terms & Conditions, Privacy Policy, and Content Moderation Policy.

Terms & Conditions Content Moderation Policy

For Creators

If you have a query specific to your Creator account, please email support@myshrine.io including the subject line relevant to your query. Common Creator topics include:

Account activation and KYC verification status
Content moderation status — pending, approved, or rejected content
Payout queries and wallet address updates
Appeals against moderation decisions (see our Content Moderation Policy)

For Fans

If you have a query specific to your Fan account, please email support@myshrine.io. Common Fan topics include:

Purchase and content access issues
Account login or verification problems
Billing queries — all charges appear as AQUILA GLOBAL LTD
Refund requests — please review our Refund Policy first

Our support team is operated by

Aquila Global Ltd trading as MyShrine (shrine.io)

Registered in England & Wales

support@myshrine.io